Frequently Asked Questions

Home Loan Questions

• My own bank declined my loan, does this mean no-one will give me a loan?
  You are the person we can help. This is a common situation. Call through to discuss your situation and see what options you have available to you.
• I've been in my house for a while now, can I pay my loan off faster?
  Yes you can. We tailor a plan to each client. Get in touch to find out how we can sort this out for you and save you some money.
• What should you do if something goes wrong?
  If you have a problem, concern, or complaint about any part of my service we have an internal disputes resolution process that we need to complete.
  
  If we cannot agree on how to fix the issue you can contact Financial disputes resolution service. This service will cost you nothing, and will help us resolve any disagreements.
  
  You can contact the Financial Disputes Resolution Service at:-
  Address: Level 4, 142 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
  Telephone number: 0508 337 337
  Email address: [email protected]